AI6 min read
Quivr vs Zendesk AI: Why We Built Something Different
Zendesk's $55/month AI turns into $165+ with hidden fees. We explain why we built Quivr with transparent, usage-based pricing instead.
Jan 5, 2025
Insights
The Quivr Blog
Stories, strategies, and insights from the frontlines of customer support.
AI7 min read
Why Connecting Your Backend Transforms AI Support
Without backend integration, your AI support tool is just a glorified FAQ chatbot. Here's why real-time data access separates effective AI agents from expensive disappointments.
Jan 5, 2025
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AI5 min read
AI Applications: From Proof Of Concept To Production For End-Users
Integrating AI into your Application: A thoughtful yet pragmatic guideline to scale your RAG application from proof of concept to business end-users.
Feb 1, 2024
AI8 min read
The Current State Of AI Language Models: RAG, Prompting, And Fine-Tuning
RAG, prompting, and fine-tuning in AI: When to use each? Explore their strengths, limitations, and best use cases for optimal AI language model deployment.
Jan 15, 2024
Customer Support4 min read
Customer Effort Score What It Is
Why 94% of customers stick with brands that make things easy, not amazing. The overlooked metric that predicts loyalty better than satisfaction scores—and how to measure what actually matters for your business.
Jan 1, 2024
Customer Support4 min read
First Contact Resolution What Is It
The shocking truth: most companies claiming 80% first contact resolution are lying. Here's why your real FCR is probably under 50%—and the exact playbook to fix it without faking the numbers.
Jan 1, 2024
Customer Support4 min read
How 99 Auto Send Accuracy Transforms Customer Support
Discover how Quivr reaches 99 % auto‑send accuracy with live data, confidence gating, and continuous learning—turning AI drafts into safe, instant resolutions.
Jan 1, 2024
AI5 min read
Le Juge Redefining Ai Ticket Scoring With Human Like Precision
Le Juge: when multiple AIs unite to deliver rock-solid ticket evaluations—no more false positives, only confidence!
Jan 1, 2024
Case Study4 min read
Quivr Gives Ponti Capital A Boost: A Journey Towards Supercharging Support And Streamlining Dev Work
A journey of transformation: Quivr empowered Ponti Capital to overcome code challenges, boost customer support, and streamline development for their golf app, Roundabout.
Jan 1, 2024
Company6 min read
What Is SOC2?
Feedback on how Quivr became SOC 2 compliant. All our learnings
Jan 1, 2024
Open Source5 min read
Challenge 1: Parsing Tables Accurately
MegaParse, our innovative open-source parsing framework, is on a mission to simplify and enhance this process at the fastest pace possible.
Jan 1, 2024
Product2 min read
Quivr Ready To Use Optimizable At Will
Discover how Quivr integrates with Zendesk in just 5 minutes to generate smart ticket responses instantly, and how you can customize everything later through a powerful Admin Panel.
Jan 1, 2024
Product6 min read
Knowledge Management System: The Unified Hub For All Your Knowledge!
Quivr's new Knowledge Management System (KMS) revolutionizes data organization by unifying local and cloud-stored knowledge in one intuitive, powerful hub.
Jan 1, 2024
Product3 min read
Advantages
Think of it as your Google Drive but connected to Dropbox, Sharepoint, Notion and other Google Drives. All in one place and where you can chat with your documents.
Jan 1, 2024
Case Study4 min read
Testimonial Le Vapoteur Discount
Découvrez comment l'équipe support du Vapoteur Discount a réussi à traiter jusqu’à 6 fois plus de tickets quotidiens pendant les pics d'activité, tout en augmentant sa satisfaction client de 8 points, sans recruter. Steven, spécialiste support B2C, partage comment l’intégration de Quivr leur permet aujourd'hui de gérer efficacement la saisonnalité tout en libérant du temps pour des missions à forte valeur ajoutée.
Jan 1, 2024
Customer Support7 min read
What Is Nps And Csat
Master the difference between CSAT and NPS with our easy-to-use glossary. Learn what each metric measures, how they’re calculated, and when to apply them—so you can choose the right tool for immediate satisfaction versus long-term loyalty and drive meaningful customer insights.
Jan 1, 2024
Customer Support3 min read
What Is Ticket Deflection
Learn how self-service, AI chatbots, and proactive alerts can deflect tickets, cut support volume, and free your team to tackle complex challenges.
Jan 1, 2024
Customer Support4 min read
Why Escalations Are Killing Customer Support Budgets
Escalation in customer support quietly multiplies costs and churn. Learn why it happens, its hidden price tag, and how Quivr slashes unnecessary hand‑offs.
Jan 1, 2024
Customer Support4 min read
Why First Contact Resolution Still Bleeds Cash
First Contact Resolution failures drain budgets fast. Discover data‑backed tactics and see how Quivr’s AI lifts FCR and slashes support costs—book a demo today.
Jan 1, 2024
AI6 min read
Why Most Chatbots Suck And How We Fixed Them
Quivr ditches dumb business rules for smart statistics, automatically finding patterns in your support tickets to deliver answers that actually work.
Jan 1, 2024
AI7 min read
Why Most Chatbots Suck Forcing Customers To Do The Work Isnt Support
Discover why today’s chatbots trap customers in endless “please rephrase” loops—and how intelligent, context-aware AI that knows when to hand you off to a human can turn your support from frustrating obstacle course into a fast-lane solution.
Jan 1, 2024
AI7 min read
How Did I Use Mistral'S New 7B Model?
Mistral AI's new model performs very well, allowing builders to create fully open-source, performant LLM-based apps.
Dec 10, 2023
Startup9 min read
How We Pivoted Using The Yc Playbook
Here is how we tried to apply the Y Combinator Playbook to this pivot, our learnings, and what we want to achieve.
Jul 1, 2023
Startup4 min read
Build A Roadmap After A Pivot
Here’s how we approached our pivot by involving users, turning feedback into a roadmap.
Jun 15, 2023
Company4 min read
Why This Separation Is Necessary
Explanation on what happened on the open-source repository of Quivr and our vision for the futur
May 1, 2023
Product3 min read
Revolutionizing Knowledge Management With Quivr
A Journey with Quivr and how to build your second brain
Apr 15, 2023
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