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Privacy Policy

Last updated: December 29, 2025

1. Introduction

At Quivr ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, and billing information when you create an account.
  • Support Data: Customer support tickets, messages, and related content processed through our platform.
  • Communications: Information you provide when contacting us for support or inquiries.

Automatically Collected Information

  • Usage Data: Information about how you interact with our services, including features used and time spent.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP addresses, access times, and pages viewed.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our AI support services
  • Train and improve our AI models to better serve your customers
  • Process transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns and trends

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data in transit and at rest
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • GDPR compliance for EU data subjects
  • Access controls and authentication mechanisms

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

7. Third-Party Services

We may use third-party services that collect, monitor, and analyze data. These third parties have their own privacy policies addressing how they use such information.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: